Some users always want an email notification sent to the recipient for every shipment that is generated. These steps are for the default email notification. After enabling the settings below you can set additional options in notifications settings such as status updates and text alerts. Visit the Help Center article: Shipment Notifications
For one-off shipments (manually entered shipments)
Click the Settings tab.
Under “Admin Settings” select “Notification Settings”.
Here you can customize the email message you would like to be sent in the Default Shipment Notification Email Message.
Next, select the box "Send email notification for one-off shipments (on the "Ship" tab) by default".
Click "Save Changes" at the bottom of the page after making your selections.
For shipments coming from an eCommerce integration
To default email notifications to be sent on shipments from an integration, follow the steps below.
The following selling channels do not allow third-party apps like XPS/ Webship to send email notifications directly to customers: Amazon, Cratejoy, eBay, Ecwid, Foxycart, Mirakl, Walmart, Xcart, and Zencart.
Click the Settings tab.
Under “eCommerce” select “eCommerce Integrations”.
Select the integration(s) you would like to set the notifications on. If you have multiple integrations you will need to change the setting for each.
After clicking the integration the settings will appear, select the "Send Confirmation Email" box and add your message.
Select "Save Changes" at the bottom.