Pay-On-Delivery Return labels are return labels that are not charged until they are used. Creating a Pay-On-Delivery Return label can be done in a few different ways on the platform.
To create Pay-On-Delivery Return labels, you will need to contact our customer service at 1.800.881.0288 or email info@xpsship.com to enable functionality.
Once enabled follow the steps below to create a Pay-On-Delivery Return label.
On the Ship Screen Include a Pay-On-Delivery Return Label in an Outbound Shipment
Select a pending order or create a new shipment.
In the shipping details section check the box to "Include Pay-On-Delivery Return Label".
The service will default to the same service as the original shipment. You can edit this by selecting an alternate service from the drop-down within the "Pay-On-Delivery Label Service" box.
The Pay-On-Delivery Label Services you can select are Priority, Parcel Select and First Class*
*First Class Package service is eligible, but First Class Flat service is not for Pay-On-Delivery labels.
After the shipment has been booked it will print both labels.
Creating a Pay-On-Delivery Return Label Only
On the ship screen create a new shipment, and make sure to list yourself as the recipient and the customer you are sending the label to as the sender.
You can also use the switch icon to reverse the Sender and Recipient info.
After selecting the service, package, and weight, check the box for "This is a Pay-On-Delivery Return Label".
After filling in the details, book the shipment. You can then print or email the Pay-On-Delivery Return label.
From the Batch Screen
Click the Batch tab.
Select the order(s) you would like to process.
On the right side of the screen select "Edit Service Type, Package Type, Signature, Pickup, Saturday, Return Label".
If you are selecting multiple orders and selecting "This is a Pay-On-Delivery Return Label" you will need to already have yourself listed as the recipient for those orders.
If you are not listed as the recipient, use the ship screen option instead and reverse the Sender/Receiver info using the switch icon.
If selecting "Include Pay-On-Delivery Return Label" the service will default to the same service as the original shipment. You can edit this by selecting an alternate service from the drop-down within the Pay-On-Delivery Label Service box.
Click “Save Changes” when all shipment details for the shipment have been saved.
You will then see (++return label) as the "Service/Package Type" for the orders you selected to indicate the shipment includes a Pay-On-Delivery Return Label.
After booking the selected shipments the Pay-On-Delivery Return label will print immediately following the original outbound label.
View Details from History Track Tab
Click the History/Track tab.
Locate the shipment you would like to track. You will notice for the Pay-On-Delivery Return Labels the status that it has a purple box with "Return Label" listed as well as a "$0.00" amount in the quoted section since you will not be charged until the label is used.
Once the label is in use you will see the status change. The example below shows that it is now "In Transit".
Once the shipment is delivered you will see the status change to "Delivered".