The process below will walk you through the steps of creating a single shipment. The single shipment process should be used when you are not using a CSV or receiving orders from online stores.
Click the Ship tab.
The Sender address will default to the account address but can be changed if necessary.
Enter the Receiver Address.
If you are shipping to your location from another address, you can click the “Switch” icon and the addresses will switch places.
Select the service from the “Select Service” drop-down menu.
Select the package type from the “Select Package Type” drop-down menu.
When selecting a carrier package type, the dimensions will be pre-populated. Place the package on the scale or manually enter the weight.
If selecting “Your Packaging” then enter the dimensions and place package on the scale or manually enter the weight.
From the Details tab, there are additional options available for the shipment:
Insured Amount**: The value you want to add for additional protection on the package if needed
Content Description: The Description of content(s) within the package
Signature**: Determine if a Signature is needed upon delivery
Saturday Delivery**: Check the Saturday Delivery box if the shipment should be delivered on Saturday
Change Billing Party: Allows the shipper flexibility to change the responsible party for billing
**Additional costs may be applied for these options.
The billing party automatically will be set to the Carrier Account number on file. If you would like to bill the shipment to the Receiver or to a Third Party account, check the box ”Change Billing Party”.
Select the drop-down menu and select Receiver or Third Party. A box for the billing account will be provided.
At the top of the shipment details, you can add a shipment reference by clicking within the reference field. If you need to postdate a shipment to be sent at a later date you can change it by clicking on “Ship Date” and selecting a new date from the drop-down calendar. This can be done for up to 7 days in the future.
When all details have been filled out correctly, the shipment can be quoted. If an item is missing, you will see the item highlighted in RED text. Fill in the required fields and your shipment will automatically quote, allowing you to proceed to create the shipment label.
When your shipment is ready, click the orange box to ship your package.
The platform offers a feature to verify each address you are shipping to. You will also notice a green box within the quote box when the address has been verified.
Packages will still ship without verifying the address, but there could be delivery delays if the address is incorrect. If the address cannot be verified, you’ll see the following message.
When the shipment has been booked, your label will automatically pop up to print. If you do not get a pop-up, check your pop-up blockers to ensure they are off.
You can also use the Print and Email options on the right side of the screen to print or email your label.
Should you exit from this page before printing, you can always locate and print your shipping docs from the History/Track page. For a guide to printing shipping docs from the History/Track visit the help center article: History /Track Tab
If a pick-up needs to be scheduled, you will access the Pickups page located on the left menu bar after the label has been created. For a guide to scheduling a pickup, visit the help center articles pertaining to the carrier selected: