If you have an account that you’d like to use within the platform that is not provided by XPS, you can do so by using the Carrier/Provider Accounts option found in the Admin Settings.
Click the Settings tab.
Under Admin Settings select Carrier/Provider Accounts.
Click Add Carrier/Provider Account.
Choose from the available carriers. The available options may vary by customer.
Click the carrier in which you’d like to add. For each carrier, you will need to provide account-specific information.
FedEx
To add your FedEx account, you must enter your information exactly as it appears in your FedEx.com account. If you need help updating or accessing your FedEx account, contact FedEx at 1-800-GOFEDEX.
Enter the FedEx account and credentials and click Connect Account.
You must accept the FedEx end user license agreement before connecting a FedEx account.
The end license agreement will appear.
Important: You must read through the entire EULA. If you scroll to the bottom too quickly, the system will not activate the checkbox, and you won’t be able to select it.
Scroll through the entirety of the document and check I have read and accept the FedEx End-User License Agreement.
Click Accept & Continue.
You also have the option to print or download the End User license agreement.
If FedEx confirms the details entered match the account information, you will proceed to the next step to initiate the multi-factor authentication (MFA).
Initiate Multi-Factor Authentication
After completing the initial connection steps, FedEx will confirm that the address has been validated and will return the available methods by which the additional authentication can be completed.
Click Initiate Multi-Factor Authentication to proceed.
Next you will be able to select an MFA method from the dropdown menu.
Invoice
Secure Code
Validate via FedEx Tech Support
Invoice
If using the invoice option, enter the Invoice Number, Invoice Date*, and Amount.
Then click Validate Invoice.
*The invoice information entered must be from an invoice less than 90 days old.
Secure Code
If using the Secure Code option, select Email, SMS (text), or CALL* from the dropdown menu.
*Only options FedEx has associated with the account will appear in the dropdown.
After selecting the method and where to send the code to, click Send Code.
After receiving the code via the option chosen, enter it and click Submit.
Validate via FedEx Tech Support
IMPORTANT: This option should only be utilized if the Invoice and Secure Code methods of verification are not available.
You will be required to call FedEx Tech Support at 1-877-339-2774 and answer multiple validation questions.
Once FedEx Tech Support approves validation, they will temporarily cease the MFA requirement for 30 minutes. Within that 30-minute window, you must click the Validate Via FedEx Tech Support button to re-initiate the Address Validation call. If successful, the account authentication requirement will be fulfilled.
If authentication is successful, your account will display Connected in green.
UPS
To add UPS, you must have the following UPS account details.
UPS Account Number
User Name or Email
Password
Enter an Account Nickname (This can be anything you would like.), your UPS account number and click Connect Account.
You will be redirected to the UPS portal. Here you will need to enter in your UPS username.
After carefully reviewing the UPS Technology Agreement, check the authorization box.
Then select Continue.
Enter in your UPS password and select Log In.
After UPS accepts the password, a connection confirmation will populate, and you will be redirected back to XPS.
UPS Ground Saver
If using the UPS Ground Saver service, you will need to edit the account once it is added. For detailed instructions visit: How to Enable UPS Ground Saver
UPS Mail Innovations
If using the UPS Mail Innovations service, you will need to edit the account once it is added. For detailed instructions visit: UPS Mail Innovations.
DHL eCommerce
DHL eCommerce is available for Domestic Services only and does not require any account certification.
Select +Add next to DHL eCommerce Version 4.
Note: If you are using any of the DHL eCommerce marketing service options, such as MPE SM Marketing Parcel Expedited or MPG SM Marketing Parcel Ground, you will need to email us a rate sheet to: supportdesk@descartes.com
Enter the DHL account info. You will see a list of services to choose from on the right. Select the services you wish you use and click Save Account.
When the account has been successfully connected, refresh the browser or log out and back in to see DHL eCommerce as an available option when shipping.
Asendia
Enter Username, Password, API Key, Account Number, and select your Processing Location from the dropdown. Then click Save Account.
ePost Global
Enter the account Token (provided by your ePost Global rep) and select Save Account.