The process below will walk you through the steps of creating a single International shipment through the platform. The single shipment process should be used when you are not using a .csv or receiving orders from an eCommerce integration.
Click the Ship tab.
The Sender address will default to the account address but can be changed if necessary.
Enter the Receiver Address, and make sure you change the country.
If you are creating an International Import to your location, you can click the “Switch” icon and the addresses will switch places.
At the top of the shipment details, you can edit the ship date as well as add a shipment reference. Click on the ship date to expand the calendar or click within the reference field to edit the reference for the shipment.
Select the international service from the “Select Service” menu. (Ensure you changed the country to see the international options.)
Select the package type from the “Select Package Type” menu.
Enter the package Dimensions, Weight, Insured Amount, and Customs Value. If you have selected a carrier packaging, the dimensions will pre-populate.
From the details tab, you will also enter the Content Description, select the Signature option and enter any necessary shipping codes.
The billing party automatically will be set to the Carrier Account number on file. If you would like to bill the shipment to the Receiver or to a Third Party account, check the box ”Change Billing Party”.
From the drop-down labeled “Billing Party”, select how you would like the shipment billed.
If the Receiver or Third Party is selected, an additional box will be displayed for you to enter the customer account number.
To create a Commercial Invoice, check the box “Include commercial invoice”.
Fill out the details of the Commercial Invoice. For more information visit the help center article: How to Complete an International Shipment Including a Commercial Invoice
When all details have been filled out correctly, the shipment can be quoted. If an item is missing, you will see the item highlighted in RED text. Fill in the required fields and your shipment will automatically quote, allowing you to proceed to create the shipment label.
When your shipment is ready, click the Orange box to ship your package.
Packages will still ship without verifying the address, but there could be delivery delays if the address is incorrect. If the address cannot be verified, you’ll see the following message.
When the shipment has been booked, your label will automatically pop up to print. If you do not get a popup, check your pop-up blockers to ensure they are off.
You can also use the Print and Email options on the right side of the screen to print or email your label.
Should you exit from this page before printing, you can always locate and print your shipping docs from the History/Track page. For a guide to printing shipping docs from the History/Track visit the help center article: History /Track Tab
If a pick-up needs to be scheduled, you will access the Pickups page located on the left menu bar after the label has been created. For a guide to scheduling a pickup, visit the help center articles pertaining to the carrier selected: