You can send two types of notifications to your customers: email and text notifications. Shipment notifications let your customers know the status of their order that has shipped. To enable shipment notifications, follow the steps below.
Note: The following selling channels do not allow third-party apps like XPS Ship to send email or text notifications directly to customers: Amazon, Cratejoy, eBay, Ecwid, Foxycart, Mirakl, and Walmart.
Click the Settings tab.
Under “Admin Settings” select “Notification Settings”.
General Notification Settings
In this section, you can edit the following:
Shipment Notification From Address
Default Shipment Notification Email Recipients
Default Shipment Notification Email Message
You also can check:
Send email notification for one-off shipments (on the "Ship" tab) by default
Send email notification to the sender by default
Select "Save Changes" after making your selections.
For shipments created from an integration, you will need to enable email notifications within the integration settings. Visit the Help Center link: Send Email Notifications to Recipient By Default
Tracking Page Settings
Select additional options to be displayed on the Tracking Page.
Check the box for "Show product descriptions and images on the tracking page when available" if you want the product images to be displayed on the Tracking Page.
Contact Information-Enter any additional contact information on the Tracking Page
Recipient Alerts
Select the options to send email or text notifications. After checking the box for each option it will also allow you to customize the email message you would like to be sent.
In Transit: Receive a message when the package is in-transit with the current expected delivery date, if available.
Out for Delivery: Receive a message on the day your package is out for delivery. If available, a delivery time window will be provided.
Delivered: Receive a message when the package has been delivered to the recipient's address or when it's been delivered to a delivery partner (if applicable).
Exception: Receive a message when there are other delivery updates, alerts about potential delays (including weather-related delays), or actions needed (e.g., Schedule Redelivery) related to your package.
Enable text message alert option for the recipient
Email alerts sent to the recipient will include a link that allows the recipient to opt into text message alerts instead for this shipment. You will be charged $0.03 per text email sent. The recipient will receive alerts for the statuses you selected. A charge to your prepaid balance will happen once a week for the total text messages sent to your customers.
After clicking the link in the notification email, the recipient will be able to sign up for text notifications. They will only receive notifications for the statuses selected in recipient alerts.
Include tracking link on notification emails
Selecting this option will include a link to the branded tracking page.
Show product descriptions and images on the tracking page when available
Selecting this option will include product descriptions and images on the branded tracking page within the platform.
Sample of branded tracking page with:
Uploaded Logo
“Show product descriptions and images on the tracking page when available” Checked
“Enable text message alert option for the recipient” Checked
“Contact Information” Entered
Sender Alerts
Some users always want to receive an email notification for every shipment that is generated. After selecting the options above in General Notification Settings, you can select the option to send additional email notifications when the tracking status is updated. After checking the box for each option it will also allow you to customize the email message you would like to be sent.