The USPS Automated Package Verification (APV) program verifies that correct postage has been paid on every package, based on weight, dimensions, package type, mailing service, and the origin and destination ZIP codes. If the amount is underpaid, a charge will be made to cover the difference. This charge will be shown as an "Adjustment" in your pre-paid balance. You have 60 days from the date of the notification to file a dispute for a given transaction. If you feel you were charged in error, you can dispute the charge with USPS with the steps below.
Click the Settings tab.
Under Admin Settings select Payment.
Scroll down to Prepay History; if needed, adjust the date range and refresh to locate the shipment adjustment.
Find the tracking number and Dispute ID on the package related to the shipment adjustment you wish to contest.
To submit a dispute to USPS
Submit the required information to the APV Dispute Webform page at https://apvdisputes.usps.com.
Shipper's First and Last Name
Shipper's Email Address
Shipper's Telephone Number with Area Code
The USPS tracking number of the package
The Dispute ID (Revenue Assurance ID / USPS Adjustment ID Number)The unique number for each tracking number and is a 15-digit number currently with 5 possible leading zeroes, DO NOT include the zeros when adding this information on the website.
The reason for the dispute, please provide as much detail as possible.
Tip: If the USPS needs more info from you, they will contact you directly via email.
You should expect to get a response from the USPS regarding your disputed package within 2 to 5 business days, although the maximum time limit for adjudication will be 15 business days.
The USPS does not provide partial reversals.
A customer dispute will either be approved or denied.
You will get an email when the dispute is opened and a second email when the dispute has been approved or denied.
Approved rate adjustments for overpaid packages will be automatically applied to your XPS Ship account within 35 Days.
As the shipper, you are responsible for reaching out to USPS to confirm updates on APV disputes status as neither XPS or the PC postage entity easy post have additional visibility into the USPS APV dispute review process.
If you have questions about your notice or the postage due process, please:
Email apvsupport@usps.gov
Call 1-844-819-5187 for the APV Help Desk
USPS APV customer service representatives are available as follows:
Monday thru Friday: 7:00 a.m. to 5:00 p.m. CT
Saturday: Closed
Sunday: Closed
Holidays: Closed
For helpful tips on paying the correct amount for your shipments, visit the Help Center Article: How to Calculate USPS Postage Correctly.
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