XPS

XPS Ship Dashboard

Contact Support

General
Claims and Insurance

Claims and Insurance

Purchasing Additional Insurance From XCover by Cover Genius
Filing a Claim on a Lost or Damaged Package
Filing an Insurance Claim with XCover by Cover Genius
Insurance Settings
Creating an XCover account
USPS Automatic Insurance Claims
Purchasing Insurance for USPS International First-Class Shipments When 'Use Carrier Insurance Only' is Enabled

Home

General

General

2FA Email Verification Code Expired

Two-Factor Authentication (2FA) Setup

General Overview

I Can't Sign in to XPS Ship

Change Password

Voiding a Shipment

How to Edit and Reship a Shipment

Shipment Size and Weight Restrictions

Saved Shipments

Creating a Pre-Paid Return Label

Setting a Separate Return Address

How Can I Obtain a Report of Shipments Processed through XPS Ship?

How to Turn Off Auto-Fill in Your Browser

Shipping Hazardous Materials

CoreBridge Integration

How to Set Your Time Zone in XPS Ship

Order ID, Order Number and Shipper Reference

USPS

How to Calculate USPS Postage Correctly

USPS Cubic Rates

USPS First-Class Flats Service

USPS Media Mail

USPS Non-Standard Package and Non-Compliance Fees

Ordering Supplies from USPS

USPS Priority Packaging: Flat Rate and Non-Flat Rate Boxes

USPS Priority Express Recommendations

USPS Shipping to APO/FPO/DPO Addresses

USPS Zones (Domestic)

How to Dispute a USPS Shipment Adjustment

USPS Scan Form Error: "Status Code 500" When Trying to Print

Daily Charge Limit Error

I Am Getting "Error: Verify AVS Failed" When Adding My Credit or Debit Card

I Am Getting a Kount Error when I Try to Recharge My Account

Claims and Insurance

Purchasing Insurance for USPS International First-Class Shipments When 'Use Carrier Insurance Only' is Enabled

Creating an XCover account

USPS Automatic Insurance Claims

Purchasing Additional Insurance From XCover by Cover Genius

Filing a Claim on a Lost or Damaged Package

Filing an Insurance Claim with XCover by Cover Genius

Insurance Settings

International Shipping and Commercial Invoices

Error: The Commercial Invoice Requires an Electronic Letter Head

Setting a Default AES EIN

Shipping USPS to Ghana

What is an ECCN or EAR99 number?

ePost Global Error at Booking: We expected status code 2XX but instead received status code 500

How to Complete an International Shipment Including a Commercial Invoice

How to Print a Commercial Invoice

Shipping to US Territories

Value Added Tax (VAT) When Shipping to the EU

Filing the Electronic Export Information EEI/ITN

Importer of Record

VAT Number Field for International Shipments

Value Added Tax (VAT) When Shipping to the UK

Change the Billing Party for Duties when Shipping International

AES EIN Field for DHL Shipments

FAQ

Top FAQ

How do I Update my Credit/Debit Card or ACH Payment?

How do I void a shipment? (Refund unused label)

How do I View the Terms of Service for XPS Ship?

How can I track a package on XPS Ship?

How do I contact customer service?

How do I add a new user or disable an existing user?

How do I recharge my account?

How do I update my user information?

How do I change my default sender address?

Introduction to the Ship Screen

How do I file an insurance claim?

What scales are supported by XPS Ship?

How do I automatically send email notifications for every shipment?

Can I duplicate a shipment or reship a similar package?

How do I add my Credit/Debit Card or ACH Payment?

How do I see all of the tracking numbers in a multiple piece shipment?

What is batch shipping?

How do I create a USPS scan form?

How do I contact USPS?

How do I get a report of all my credit card/ACH payments?

How do I make a CSV of my prepay history?

General FAQ

What is Dimensional Weight?

How do I get a Quick Quote?

How is Cubic Weight Calculated?

Can I have multiple pieces in a shipment ?

What is the best way to learn about XPS Ship? Do you have any online training?

How do I schedule a USPS pickup in XPS Ship?

How do I cancel a pickup?

Is a third address line supported?

Can a barcode scanner be used?

How long do shipments stay in the Pickups page if never scheduled?

How do I create a shipment from a contact in the address book?

Shipping Label FAQ’s

Do I have to ship my USPS packages exactly on the ship date?

How do I set up my printer and page sizes?

What label printers are recommended by XPS Ship?

Can I add my company logo to my labels?

Can I email a label?

How do I postdate a label?

How do I reprint a label?

Can I create a Return Label?

Does XPS Ship support Doc Tab labels?

Carrier Account FAQ's

Do I need to print a UPS End of Day Form or PLD Report?

How do I add my UPS account?

How do I add my DHL eCommerce account?

How do I add my Asendia account?

What Carriers are available?

How do I add my FedEx account?

International Shipping FAQ's

How do I print a commercial invoice?

Can I email a commercial invoice?

Does XPS Ship have an HTS lookup for Commercial Invoices?

Does XPS Ship support inbound shipments?

Integration FAQ's

What is the definition of an eCommerce Integration?

What is the difference between a shopping cart and a marketplace integration?

What shopping carts are supported through XPS Ship?

What is Integrated Quoting?

How can my customers at check out receive a quote based on my shipping cost?

What Shopping Carts support Integrated Quoting?

What is an API Integration?

Is it possible to integrate a website with XPS Ship?

What are the REST API and Webhooks integrations used for?

Can you integrate with my inventory system?

When would I use the CSV integration and what are the limitations when compared with a direct cart integration?

Can I skip the address verification process when shipping from an eCommerce integration?

Features

Features

Getting a Quick Quote

Creating a Single Shipment (Domestic)

Creating a Single Shipment (International)

How to Save to the Address Book

Address Verification

Shipment Notifications

Tracking Status Page

Shipment Reference

Map Label Fields

How to Filter and Search in Pending Orders

History/Track Tab

Shipment Status

How to View Customer Notes

Content Descriptions

How to Add Commodities

Creating a Pay On Delivery Return Label

Connecting a Bar Code Scanner

Simple Inventory Management

Pickups Features

UPS Pickup Error: Received status code 400 while making a post request to UPS missing or invalid contact name

Scheduling a USPS Pickup

Creating a USPS Scan Form

Creating a DHL eCommerce Drivers Summary Manifest

Scheduling a FedEx Pickup

Scheduling a UPS Pickup

Canceling a Pickup Request

Where can I locate my pickup confirmation number?

Packing Slips & Order Summary Features

Packing Slip Settings

Packing Slip Types

Printing Packing Slips in Batch

Adding a Footer Message to the Packing Slip

Remove Product Images and Price from Packing Slip

Printing a Packing Slip

Printing an Order Summary/Pick Ticket

Carrier Features

Adding Your DHL Express Account

Unexpected error: The refresh token has expired. Please reconnect the UPS account and try again

UPS Error: Missing or invalid shipper number

Updating an Existing UPS Account to oAuth

Shipping Dry Ice with FedEx

Carrier Accounts

Paperless Clearance for International Shipments

How to Hide Shipping Services

Using a 3rd Party or Recipient Account Number for Domestic Shipments

FedEx and UPS Carrier Emails

FedEx Alcohol Shipping

How to Choose FedEx International Broker Select

PO Number for FedEx Labels

How to Enable UPS Mail Innovations

UPS Mail Innovations

How to Enable UPS Ground Saver

Creating an ePost Global End of Day Summary Manifest

Adding a USPS NSA Account

Setup

Setup

Settings

Payment Settings

Only Allow XPS Ship Admins to Approve Prepay Recharges

Scale Setup

User Management

Disabling an XPS Ship User

Setting a Default Return Address

Send Email Notifications to Sender By Default

Send Email Notifications to Recipient By Default

Departments

Custom Package Types

Configuring Webshiplink to Automatically Startup for Windows

Setup Printer Settings

How to Print Multiple Labels per 8.5x11 Sheet

Add a Logo to your Shipping Labels, Packing Slips, Commercial Invoices and Tracking Status Page

Include a Receipt When Printing Labels

WebshipLink Printer Setup

Supported Labels for an 8.5 x 11 Printer

Disable Automatic Label Popup

Thermal Label with Doc Tab

Reprint Labels from Previous Batch Orders

How to Assign Batch Groups

How to Add an Order to a Batch Manually

How to Enter Orders Manually

Order Tag Customization

Batch Shipping with an Integration

Using Advanced Filter Tools in the Batch Screen

Cart Integrations

Cart Integrations Instructions

Integration Features Glossary

Shift 4 Shop Integration(Formerly 3Dcart Store)

Amazon Store Integration

Big Cartel Integration

BigCommerce Store Integration

Bonanza Integration

Cin7 Integration

Cratejoy Integration

CSCart Integration

Custom Integration Options ODBC, REST API and Webhooks

eBay Store Integration

Ecwid Integration

Etsy Store Integration

FoxyCart Store Integration

Gun Rodeo Integration

Magento Store Integration

Magento Integrated Quoting (Optional)

Magento 2 Integration

Magento 2 Integrated Quoting (Optional)

Mirakl Integration

NetSuite Integration

OpenCart Integration

OpenCart 4.0 Integration

OpenCart 3.0 Integration

OSCommerce Integration

PayPal Integration

PrestaShop Integration

QuickBooks Online Integration

QuickBooks Desktop Integration

Shopify Store Integration

Shopify Integrated Quoting (Optional)

Shopify: Sync Commodities With Products From Your Store

Shopping Cart Elite Integration

SquareUp Integration

Squarespace Integration

TradeGecko Integration

Volusion Store Integration

Walmart Marketplace Integration

Webhooks: Processing Partial Shipments

Weebly Store Integration

Weebly: Uploading Orders from a CSV File

Wix Store Integration

WooCommerce Integration

WooCommerce Integrated Quoting (Optional)

XCart Integration

Zangerine Integration

ZenCart Integration

CSV Integrations

Deleting a CSV Upload

CSV Error Contained No Unique Orders

How to Prevent Commas from Creating Separate Columns in a CSV File

CSV Mapping Explained

CSV Mapping with Multiple Products

Integration Errors

How to Retry Marking Orders as Shipped After Resolving Update Errors

Amazon Error: Access to Sellers.GetAuthToken is denied

Amazon Error: Access to Orders.ListOrders is denied

Big Cartel Error: Status Code 401

Big Commerce Error: Status Code 204

eBay Error: Auth token expired

Ecwid Error: Not Available On Current Plan

Etsy Error: Could not find a Listing with listing_id

Etsy Error: Invalid auth/bad request

Firewall is Blocking the Request From XPS Ship

Magento Error: There was a Problem Calling the Login Endpoint

Magento2 Error: oAuth Problem Cannot Create Request Token

Magento2 Error: HTTP Status Code 401. The consumer isn’t authorized to access resources

Orders missing from integration after restoring site from backup

QuickBooks Desktop Error: Orders are Missing

QuickBooks Desktop Error: There was an error adding, modifying or deleting order

Quickbooks Online Error: Invalid auth/bad request

Quickbooks Online Error: Orders are Missing

Shopify Error: Duplicate Orders

Shopify: How to Reconnect Integration

Shopify Integration: Missing Facebook Channel Orders

Shopify Error: None of the Items are Stocked at the New Location

Shopify Error: Orders are Missing

Shopify Missing Orders How To Find Order ID

Squarespace Error: Received Status Code 403

Reset Your Walmart Credentials

Wix Error: Can't retrieve Metasite Context from Reloose

Wix Error: Internal Server Error

Wix Error: Not Updating Received Status Code 400 External App Trying to Update a Fulfillment

Wix Error: Not Updating Received Status Code 403

WooCommerce Error: Error 414 When Using iThemes Security

Woocommerce: How to Reconnect Integration

WooCommerce Error: Received Status Code 403

WooCommerce Error: Plugin Could Not be Activated Because it Triggered a Fatal Error

WooCommerce Error: Received Status Code 503

Integration Tools

Inventory Locations

Create a Rule Based Off of a Shipment

Restore Deleted Orders from an Integration

Order Merge

eCommerce Integration Rules

How to Split an Order to Create a Partial Shipment

How to Adjust Integrated Quoting Options

Using Advanced Tools in Rules

How to Re-apply eCommerce Integration Rules

Printers

Printers General Troubleshooting

How to Stop Chrome from Automatically Saving the Label as a PDF

How to Stop Firefox from Automatically Saving the Label as a PDF

Error When Updating Webshiplink

How to Change Settings for Printing from an iPad

How to Set the Default Paper Size on a Mac When Using Chrome

How to Set the Default Paper Size on a Mac When Using Firefox

How to Set the Default Paper Size on a Mac When Using Safari

Labels Using Non-Roman Characters

Logo Not Printing on USPS label from Amazon Integration

Printer Troubleshooting: Printer Showing as Not Connected in XPS Webshiplink

Printer Error: Spawn Sync When Using Webship Link

Safari Browser: Shipping Label Blocked from Printing

Scale Troubleshooting: Package Weight Not Displayed in XPS Ship

Firefox Browser: Shipping Label Blocked from Printing

Troubleshooting Thermal Label Printers

DYMO Labelwriter: Installation Troubleshooting

DYMO Labelwriter: Label is Printing Smaller than Expected

DYMO Labelwriter: Labels are Blurry, Smudged, or Faded

DYMO Labelwriter: Problem Feeding Multiple Labels with Each Print

DYMO Labelwriter: Product Information and Drivers

FedEx ERROR: Invalid values in Label Stock Type for LABEL

Munbyn Printer: Printing Off Center/ Multiple Labels for One Shipment

Rollo Printer: Labels are Not Printing

Rollo Printer: Keeps Reprinting an Old Label

Rollo Printer: Printing Off Center/ Multiple Labels for One Shipment When Using WebShiplink

Rollo Printer: Printing Poor Quality Labels

Zebra Printer: Blurry Label Solution

Zebra Printer: Labels Not Printing Correctly

Zebra Printer: Setup in MacOS

Zebra Printer: Troubleshoot Printer Issues by Calibrating

Zebra Printer: Not Printing Correctly/ Enable ZPL Format

Zebra Printer: Zebra 2844 "No Form Sent" Error

Video: XPS Ship Demo

Video: Address Book Import

Video: Creating Custom Package Types

Video: Different Return Address/Drop Shipping

Video: Domestic Batch Shipping

Video: E-commerce Integration Setup

Video: Globegistics Integration

Video: How to Create a Manual Shipment

Video: How to Create a USPS SCAN Form

Video: How to Map a CSV File

Video: How to Upload CSV File

Video: How to Void a Shipment

Video: International shipping

Video: Logo Upload

Video: Payment Setup

Video: Pay on Delivery Return Labels

Video: Preparing the CSV File

Video: Printer Setup

Video: Reprint a Label

Video: Scale Setup Windows

Video: Send an Email Notification

Video: Ship an E-commerce Order

Video: Single Click Printing

Video: User Management

Legal and Contact Information

©2026 The Descartes Systems Group Inc. | info@descartes.com | www.descartes.com