If you only need to ship part of an order (partial shipment) or ship the items in the order as separate shipments, XPS Ship allows you to split an order into multiple orders so you can create separate labels for each shipment.
For orders with multiple items that you need to ship separately, whether it's because they ship from different locations, use separate shipping methods, or an item is not in stock, follow the steps below.
While on the Ship tab, select the order from the Orders List you would like to split.
The items list on the right will include a list of the items for that order.
To change the quantity of the items click the dropdown arrow and select the quantity you will be sending in the current shipment. To remove the items that will not be included in the current shipment, change the number to "0".
After changing the quantities, continue to process the order as usual by selecting the Service, Packaging, and Shipment details. If the items removed had a weight assigned either thru commodities or an eCommerce integration, you will see that the total shipment weight will be adjusted to match the items in the current shipment.
When booking the shipment it will show the number of items within the shipment along with the service type.
The remaining items along with the order will still be displayed in your orders list on the Ship and Batch tabs.
On the History/Track tab, it will add a label of "Partial" to the order status column.
Creating a Partial International Shipment
If you are splitting an international shipment you would use the same steps as above. However, there are several additional features as shown below.
When shipping an international order you will see that all the items within the order populate in the commercial invoice section.
If you are splitting the shipment, for the items that will not be included in the current shipment, you will change the number to "0" in either the packing slip section or in the commercial invoice section. Changing the quantity in either section will automatically update the quantity in the corresponding section. In the example below, after changing the quantity to 0 for the item "Fuzzy Diamond Slippers" in the Packing Slip section, it automatically updated the quantity in the Commercial Invoice section to match.
Note: Even though the weight will still display for the item in the commercial invoice section, it does not include it in the shipment weight. In the example below you can see that after changing the quantity it automatically adjusts the Total Quantity, Total Weight, and Total Value.
The commercial invoice will only display the items for that shipment.