If your eCommerce platform is not updating the information after the shipment has been booked and showing an update error on the History/Track page you will first want to follow the steps in the corresponding Help Center article to resolve the issue. This could include adding additional permissions, adding inventory location, or whitelisting our IP Address.
After resolving the issue, you can return to the History/Track tab to retry marking the order(s) as shipped.
Retry a Single Shipment
Click the History/Track tab.
Next to the shipment, you wish to retry, select the dropdown arrow.
Select Retry Marking Order as Shipped from the dropdown menu.
Retry Multiple Shipments
Click the History/Track tab.
Select Filter/Export at the top right.
From here you can narrow your search results by selecting:
A specific date or within a date range
Only show orders with eCommerce integration errors
After selecting Search you will see a list of all your shipments with integration errors and within the date range.
In the top right click Retry Marking all Orders as Shipped.
If successful, the update errors should change to say Updated.