If you are using a Rollo Label Printer and find that your labels are printing blurry or of poor quality try the following solutions below.
Adjust Print Density and Speed
Within the Rollo printer preferences, you can adjust your settings for density and speed. By default, the Rollo is set to print at its fastest. Slowing this speed will result in a higher resolution.
Note: Increasing the number of your density/darkness will result in a darker print. Setting the density too high will result in unwanted dark lines and/or label getting too hot and sticking mid-way to the printer head. Decreasing this number results in a lighter print.
For Windows
You may access these settings by going to your Control Panel > Printers and Devices > Right Click on Rollo > Printer Preferences > Settings.
Set the Speed to "4" and the Density to "15". Select "Apply" at the bottom when done.
For Mac
Look for the drop-down menu under "Printer Features".
Print Using the XPS Webshiplink
Webshiplink is an alternate method of printing that will automatically print labels from the Ship Tab without any additional involvement necessary from the user.
To enable this feature, follow the steps below.
Click the Settings tab.
Under “User Settings” select “Printer Setup”.
Check the box next to "Print labels via the ship and batch tabs using XPS Ship WebshipLink". Add a Printer Name and click "Add Printer".
This will provide you with a printer token. Copy the token as you will paste it in a later step.
Tip: If you click the copy icon next to the token, it will copy to your clipboard.
Next, you will need to install the XPS Ship WebshipLink. Click the link to launch the installer.
The setup installer will show in the bottom right corner of the screen (if using Google Chrome)
Open the installer and let it run. When finished, you will be asked to provide the printer token from the previous step. Paste the token and select a printer from the drop-down menu.
The system will connect to the printer automatically. A green dot will display indicating the printer is connected.
When successfully connected, you will also see the status of "Connected" within the Printer Setup page.
Multiple printers are supported with this process. If additional printers are necessary, repeat the above steps to add additional printers. Be sure to set a printer as a default by clicking next to the printer you wish to be the default.
Click "Save Changes" after making your selections.
**In order for printing to work you will need to have the WebshipLink app open. On the right hand of the ship or batch screen, it should show connected.
If it is showing "Printer Status: Not connected" in red open the WebshipLink app.
It should now show green and be connected.