If you have a DYMO Labelwriter, you will need to install the appropriate printer drivers before using it with XPS Ship. A driver installation window should open when you first connect the printer to your computer. Follow the on-screen instructions to install the printer driver.
If you've installed the Dymo printer driver, but cannot print from XPS Ship, try printing directly from your computer.
If you cannot print directly from your computer, try the steps below to reinstall your printer drivers:
PC:
Unplug the USB cable from your printer.
Depending on your version of Windows, open the "Start" menu and select: "Devices and Printers", "Printers", or "Printers and Faxes".
A DYMO labelwriter icon should appear on your screen. Right-click this icon and select "Delete" or "Remove Device". Then click "OK" or "Yes" to delete the driver.
Reconnect the USB cable to your printer. A driver installation window should automatically open.
Follow the instructions on-screen as your computer reinstalls the printer.
Mac:
Unplug the USB cable from your printer.
Open the Apple
menu on your computer and select System Preferences.
From System Preferences, select Printers & Scanners.
In Printers & Scanners, locate and select your Dymo printer on the left side, and click the Minus button below to remove it from the list.
Reconnect the USB cable to your printer. Click the Plus button at the bottom of the Printers list to select and re-setup your printer.
Your printer should be automatically re-added to your Printers list.
Once the drivers are installed, try printing again from your computer. If you are still unable to print, we would recommend reaching out to Dymo support, or your computer manufacturer for further support.