If you are printing from an Ipad you will want to change the settings so the label prints out correctly.
First, you will want to ensure you have the correct size selected in the Printer Setup page.
Click the Settings tab.
Under “User Settings” select “Printer Setup”.
Select the size of your label from the drop-down, and click "Save Changes".
Next, you will want to change the way the pop-up label appears.
Click the Settings tab.
Under “Admin Settings” select “Other Settings”.
Check the box for “Use legacy label pop-up even in Chrome and Safari”, and click "Save Changes" at the bottom.