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Purchasing Additional Insurance From XCover by Cover Genius

Sometimes, you may need to buy extra insurance when booking your shipment. While shipping insurance is not a requirement, having such insurance is wise for valuable items that exceed the limited liability provided by the carrier for lost or damaged shipments. Follow the steps below to learn how to purchase additional insurance when booking your shipment.

The XCover Shipping Insurance Terms and Conditions can be viewed by visiting: XCover by Cover Genius Terms. If you have purchased additional insurance (through XCover by Cover Genius), you have 24 hours to void the shipment as long as the parcel has not left the originating address.

Note: External links are maintained by third parties and are provided here as a convenience only. Descartes does not endorse, approve or make any claims as to the accuracy or reliability of the contents, which may be changed from time to time by the third party without warning.


Postdated Shipments

If you have purchased additional insurance (through XCover by Cover Genius), AND postdated the shipment for a future date, you have until 6:00 pm PST on the shipment date to void the shipment as long as the parcel has not left the originating address. For example:

  1. You create a shipment on 7-1 with a future shipment date of 7-3.

  2. You purchased additional insurance.

  3. You have until 6:00 pm PST on 7-3 to void the shipment.

To add insurance to a shipment:

  1. Complete the shipment details with the Sender & Receiver, Carrier and Package Type. Within the shipment details section, the option to add an additional insurance amount is displayed.


  2. Select the insurance category from the dropdown. You can choose from:

    • General

    • Laptop, LCD, TV

    • Glassware and Ceramics

    • Jewelry


  3. If you wish to only accept the complimentary coverage offered by the carrier (if any), then do not enter a value in the insurance field (i.e., leave it blank).

  4. View the quote on the right side of the page. The charge for additional insurance is displayed.



    By completing the booking process and getting the label, you are purchasing insurance for your shipment.


The following countries are NOT eligible for the third-party insurance coverage offered through XCover by Cover Genius:

  • Afghanistan

  • Algeria

  • Angola

  • Armenia

  • Azerbaijan

  • Belarus

  • Burma

  • Cuba

  • Democratic Republic of Congo

  • Eritrea

  • Ethiopia

  • Georgia

  • Iran

  • Iraq

  • Kazakhstan

  • Kyrgyzstan

  • Lebanon

  • Liberia

  • Libya

  • Macedonia

  • Mexico

  • Moldova

  • Nigeria

  • North Korea

  • Republic of Chechnya

  • Republic of Uganda

  • Russia & CIS Countries

  • Rwanda

  • Sierra Leone

  • Somalia

  • Sudan

  • Syria

  • Tajikistan

  • Turkmenistan

  • Ukraine

  • Uzbekistan

  • Venezuela

  • Yemen

  • Zimbabwe

For the countries listed, any extra coverage you add reverts to the carrier's coverage, if it applies. The cost to purchase additional insurance is a percentage based on the insured amount plus the shipping cost:

  • For domestic (U.S.) shipments it is 1.25 %

  • For international shipments it is 1.5 %

Important Information Regarding Additional Insurance

Keep in mind that raising the insured amount does not eliminate the insurance coverage that the carrier may provide. For instance, FedEx and UPS have restrictions on their liability for lost or damaged items. Consult the carrier's terms and conditions for specifics regarding their limited liability.

Note: External links are maintained by third parties and are provided here as a convenience only. Descartes does not endorse, approve or make any claims as to the accuracy or reliability of the contents, which may be changed from time to time by the third party without warning.


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