If you have previously contacted XPS Ship and asked to have your account use carrier insurance for USPS packages, you will file your claim with EasyPost. If you purchased additional insurance at the time your shipment was created, you can file a claim if the parcel was damaged or lost. All claims regarding damage are to be submitted to EasyPost within thirty (30) days of the shipment creation date. All claims regarding loss or theft are to be submitted to EasyPost after thirty (30) days of the shipment creation date, but no later than sixty (60) days of the shipment creation. Once the claim has been filed, all communication regarding the claim will come directly from EasyPost.
Note: This option has been discontinued. After March 28th, 2023 if you purchased additional insurance at the time your USPS shipment was created, and “Use Carrier Insurance Only” was enabled, will be filed through USPS.
The EasyPost Shipping Insurance Terms and Conditions can be viewed by visiting:
https://www.easypost.com/privacy#shipping-insurance
To file a claim with EasyPost if the parcel was damaged* or lost**, follow the steps below:
*For damaged packages, you will want to make sure it is within 30 days from the shipment date.
**For lost packages, you will want to make sure it has been 30 days from the shipment date.
Click the link below:
You will then be brought to a Google form to complete and submit your claim. Please enter the email you would like us to respond to.
Enter the Package Recipient’s Name.
Enter the Shipment Creation Date.
Enter the Tracking #.
Enter a Description of Items. (example: Sneakers, Ceramic mug, Model Train)
Select Claim Type- Lost, Damaged, or Theft.
E-Mail from Customer Describing Problem (Damage, Lost, or Theft), you will need to select "Add file" and select the file to upload.
A box will appear allowing you to select your file(s).
Enter the Amount of Claim to be Paid by EasyPost.
Invoice with Buyer and Seller Listed, you will need to select "Add file" and select the file to upload.
A box will appear allowing you to select your file(s).
Confirmation of Claim: Please enter your full name as confirmation of claim filing. Entering your name below acts as a signature for this claim.
Select "Submit" .
Upon submission, EasyPost Claim Support will contact you in regards to your claim within 1 business day.
Important: If the claim is approved for payment, EasyPost will email you to confirm the payment amount and await confirmation and any payment-specific requirements. You will need to respond requesting a check to be issued along with the mailing address and name to send it to. Failure to do so will result in a serious delay in reimbursement.