* IMPORTANT: After creating a shipment that you added insurance to for the 1st time (after October 31st, 2022) an email will be sent to the email on file in XPS >Settings>Admin Settings>Billing Address to finish creating an XCover account. You MUST finish creating an account prior to filing a claim.
*If you do not finish the account setup for XCover using the link sent to the email on file, when you click on the “File a Claim” option from the shipment history, you will be redirected to the XCover login page. You will need to use the email on file in XPS for Billing Address to continue.
Finish account setup from XCover email link:
After creating a shipment that you purchased 3rd Party Insurance for, an email will be sent to the email on file in XPS >Settings>Admin Settings>Billing Address that an XCover account has been created.
After opening the email, you will click on the link for “XCover account”.
This will bring you to a new page where you will need to create a password and can enter an (optional) phone number. After entering your information, click “Continue”. (Skip to the section for “After creating the account” for the remaining steps.)
Finish initial account setup from File a Claim link:
Click the History/Track tab.
You can use the "Search" feature in the History/Track page to locate the shipment you wish to file a claim on.
Click the eye icon next to the shipment details.
Under Packages, it will list Insurance Claims >File a Claim, click on the tracking number. This feature will only show up on shipments that have had additional insurance requested above the minimum liability.
After clicking the link to file a claim, a new browser window will open that will take you to the XCover website. Enter the email on file in XPS under >Settings>Admin Settings>Billing Address, select “Continue” and complete the account creation process.
After creating the account:
Next, you will see the “YOUR POLICIES” page where you can view the recent shipments you purchased additional insurance for.
For more details on finishing filing a claim visit the Help Center Article: Filing an Insurance Claim with XCover by Cover Genius