If you are receiving the error when trying to book a shipment and you have migrated to the most recent version of the UPS oAuth migration this is due to the UPS account number is not tied to the username you use to authenticate the UPS account, you will need to follow the steps below.
Sign into your account on UPS.
Click your profile icon in the upper right, and select “Accounts and Payment” from the drop-down.
Under “Add a Payment Method” select “Add Existing Account” and enter your UPS account number.
After saving the changes your UPS account number should appear in this section.
You will then need to reconnect the UPS account from XPS Ship with the following steps.
Select the settings tab located at the top right of the navigation bar.
Under “Admin Settings” select “Carrier/Provider Accounts”.
Click “Add Carrier/Provider Account”.
Select “Edit” next to your UPS account name.
Select “Reconnect account ”.
You will be redirected to the UPS portal. Here you will need to enter in your UPS username.
After carefully reviewing the UPS Technology Agreement, check the authorization box.
Then select the “Continue” button.
Enter in your UPS password and select “Log In”.
After UPS accepts the password, a connection confirmation will populate, and you will be redirected back to XPS.
If you are still encountering this error after following the steps, or if you are unable to complete these steps, you will want to contact UPS.
If your UPS account is managed by a 3rd party such as Unishippers or Worldwide Express, you will need to contact the company that manages your UPS account.
You will want to let them know that you are trying to connect your UPS account to a 3rd party shipping platform (XPS Ship) and that you need assistance with ensuring you have an authorized username and password that is connected to a UPS account number that will allow the oAuth connection.