If you have an existing UPS account added in XPS, that is currently displayed as “Not Connected”, or are seeing the message “Unexpected error: The refresh token has expired. Please reconnect the UPS account and try again.”, you will need to reconnect to your account with the following steps.
To reconnect your account, you must have the following UPS account details.
UPS Account Number
User Name or Email
Password
Select the Settings tab.
Under “Admin Settings” select “Carrier/Provider Accounts”.
Select “Edit” next to your UPS account name.
Select “Reconnect Account”.
You will be redirected to the UPS portal. Here you will need to enter your UPS username.
After carefully reviewing the UPS Technology Agreement, check the authorization box.
Then select the “Continue” button.
Enter in your UPS password and select “Log In”.
After UPS accepts the password, a connection confirmation will populate, and you will be redirected back to XPS.