If you previously added a phone number for your Two-Factor Authentication method but it it’s not verified and /or states “Verification code expired…”
Delete all previous text messages on your cell phone with verification codes from XPS Ship.
Click the Settings tab.
Under “User Settings” select “Security”.
Verify that the cell phone number that is displayed in the security settings is the cell phone number you have access to currently.
Select “Enter Verification Code”.
A box will pop up and say: "Verification code expired…” This is referring to the previously sent codes. You need to select “Re-send code”.
A box will show that a code was sent to the phone number. This will also indicate that the code expires in 5 minutes. Do not enter anything in this box yet.
Check your cell phone for the code that was sent.
Return to the browser tab with box stating that a verification code was sent to your number, enter the six digit number in the Verification Code field, then click “Verify”.
If it works it will display a green check under the “verified” column for that phone number.
If this does not work you will want to try the following.
Delete all previous text messages on your cell phone with Verification codes from XPS Ship.
Try clearing the Cookies and other site and Cached files from your browser.
Open an incognito tab on your browser and sign into XPS Ship. (See the bottom of this article if you need help where to find the incognito setting.)
Click the Settings tab.
Under “User Settings” select “Security”.
Delete the unverified 2FA method by selecting the garbage can icon next to it.
Click the “Add Additional Phone Number or Email” button.
A box will pop up where you will be able to select the “Phone” option from the drop-down.
Next, enter your phone number in the Phone field. You also have the option to add a nickname such as “Main cell” it can whatever you would like. Select “Save” when you are done.
A text will be sent to the phone number you have provided with a Verification code.
Enter the six-digit number in the Verification Code field, then click “Verify”.
Once verified, the phone number you entered can be used for Two Factor Authentication.
Note: If you can successfully add and verify your additional 2FA method using incognito mode but were unable to add it when using your regular browser settings after clearing cookies and cached files, it could be related to additional settings, add-ons, or extensions on your browser / computer.
Because there are an endless amount of configurations and settings within each browser, including extensions and password managers, we are unable to pinpoint the exact cause.
However, the additional steps you can use to find the cause include:
Try a different browser.
Disable any popup, or cookie blockers in the browser.
Turn add blocker off.
Disable any malware or antivirus add-on’s that may be causing the issue.
Enter the verification code manually, do not copy & paste.
Run any required updates for the browser and the OS (Windows/Mac).
Rebooting the computer.
Where to Enable incognito mode on different browsers
Enabling incognito mode in Chrome:
Enabling incognito mode in Edge (InPrivate window):
Enabling incognito mode in Firefox (New Private window):
Enabling incognito mode in Safari (New Private Window):