If you’ve booked a shipment you now wish to void, you can do so on the History/Track page. You have 29 days* to void a shipment that has not shipped in order to get a refund. No shipment will be eligible for a refund after 29 days from the date of the booking.

*If you have purchased additional insurance (through XCover by Cover Genius), you have 24 hours to void the shipment as long as the Parcel has not left the Originating Address.

Postdated shipments

*If you have purchased additional insurance (through XCover by Cover Genius), AND postdated the shipment for a future date you have until 6:00 pm PST on the shipment date to void the shipment as long as the Parcel has not left the Originating Address. For example, if you create a shipment on 7-1 with a future shipment date of 7-3, and purchased additional insurance, you have until 6:00 pm PST on 7-3 to void the shipment.

For more details visit the Help Center article: Voiding a shipment