If you are seeing “Internal Server Error [request-id: 1234567891011...] in the Wix integration follow the steps below.
To begin, click the link below to bring you directly to your site's dashboard.
You may need to select “Manage apps” at the bottom of the menu on the left.
Click the 3 dots to the right of the app you used to connect to XPS Ship previously.
(Usually called My New App 1)
Select "Delete”.
A message will confirm you want to delete and why, choose “I’m having a technical issue from the drop-down, then select “Delete App”.
Next, click the link below to bring up the "My Apps" page in Wix.
Hover over the app you used to connect to XPS Ship previously and click “Select App”.
(Usually called My New App 1)
Select “Permissions” from the menu on the left.
* If “Permissions” has a “!” next to it may ask you to update permissions, select "Update".
It should list 2 permissions for Wix Stores: Manage Orders and Read Orders. If it does not list both, select “+Add Permissions”.
Select the missing permissions and select “Save”.
Next, in the left-hand navigation, click "OAuth". You will need to check to make sure the App ID, App Secret Key, Redirect URL, and App URL, match the information in your Wix integration settings in XPS Ship. If you make any changes on the Wix OAuth page, select "Save " in the top right.
Click "Test Your App". A drop-down menu will appear, select "Dashboard" as the entry point.
A pop-up may appear " Test App with No Dashboard Component" select "Test App".
A pop up may appear "Test app with no extensions?" select "Test App".
A page will pop up that shows "My New App", you do not need to select anything, just close the tab.
Return to the Wix Settings page in XPS Ship, scroll to the bottom of the page and select “Reconnect Integration”.
Log in if prompted, then click "Allow and Install" It should list the following for "Allow XPS Shipper permission to:"
Read basic site info
Modify orders
Read orders
Your Wix store should now be connected, orders will start syncing and appear in the orders list on the Ship page, this may take a few minutes.