Shopify's Locations feature manages inventory and fulfillment at multiple locations. XPS Ship supports this by including the Shopify location in every shipment notification sent to Shopify. If you do not configure your Inventory Locations in XPS Ship to match the Shopify inventory locations, XPS Ship may be unable to properly communicate fulfillment in Shopify. This can result in the inventory count in Shopify being incorrect, or orders showing an update error in the History/Track tab. If you are receiving the update error “None of the items are stocked at the new location." follow the steps below.
Confirm Your Inventory Location in XPS
As an Admin, click the Settings tab.
Under “eCommerce Settings” select “Inventory Locations”.
A list of your inventory locations will be listed. To add a new location, click "+Add Inventory Location". To remove a location, click the red " X" next to a location. To edit click within the location name field and fill in the location name. Click an inventory location to set the default and a checkmark will appear next to the location. Your changes will automatically be saved.
Check your Shopify Integration Settings
Click the Settings tab.
Under “eCommerce” select “eCommerce Integrations”.
A list of your current integrations will appear, select your Shopify integration.
Under "Inventory Location Mapping" your Shopify Inventory Locations will appear. Select the corresponding location you created in XPS Ship from the drop-down to match the Shopify location.
Select "Save Changes" at the bottom.
Inventory Locations Within Shopify
For help with configuring your inventory locations within Shopify visit: Shopify Inventory Settings