If you are getting the message “Error getting eBay orders: Auth token is hard expired, User needs to generate a new token for this application. - 932” this is due to authorization in eBay expiring. To resolve the error you will need to reconnect your eBay integration.
Select Dashboard from the navigation bar
Scroll to the bottom to Ecommerce Integrations, and select your eBay integration.
At the bottom select "Reconnect Integration"
A new window will open prompting you to sign in to your eBay account.
Once you are signed into your account, eBay will ask you to agree to grant RSIS eCommerce access to your eBay account. Click the “I agree” button.
A notification will open saying “The authorization has successfully completed” and now may close that window.
Your eBay store is now connected, orders will start syncing and will appear in the shipping area, this may take a few minutes.